Information We Collect
When you register and use Nucleusx, we collect information that helps us deliver a personalized learning experience and improve our educational services.
Account Information
When you create an account, we collect basic details including your name, email address, and password. You may also provide optional information such as your learning goals, experience level, and profile photo to help us customize your experience.
Learning Activity Data
We track your progress through courses, session attendance, assignment submissions, and assessment results. This data helps instructors provide targeted feedback and allows you to monitor your own development.
Technical Information
- Device type and operating system for compatibility optimization
- Browser information and IP address for security purposes
- Session duration and interaction patterns to improve platform usability
- Connection quality metrics during live sessions to ensure smooth delivery
Important: We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience on our platform.
How We Use Your Data
Your information enables us to create a supportive and effective learning environment tailored to your needs.
Educational Purposes
- Delivering course content and tracking your progress through learning paths
- Facilitating communication between you and instructors
- Providing personalized recommendations based on your learning history
- Generating certificates and achievement records upon course completion
Platform Improvement
We analyze aggregated usage patterns to understand which teaching methods work best, identify technical issues, and develop new features. This helps us create better courses and improve the overall learning experience for everyone.
Communication
We send you course updates, session reminders, and important announcements about your enrolled programs. You can manage your email preferences in your account settings, though some essential notifications about your active courses cannot be disabled.
Data Sharing and Disclosure
We share your information only in specific situations to support your learning or fulfill legal obligations.
With Instructors
Instructors can see your profile information, course progress, and submitted work for the sessions you attend. This allows them to provide meaningful feedback and adapt their teaching approach to your needs.
Service Providers
We work with trusted third-party services for video conferencing, payment processing, and email delivery. These providers access only the minimum data necessary to perform their specific functions and are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required by law, such as in response to valid legal requests from authorities, or to protect the rights and safety of our users and platform.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences and understand how you interact with our platform.
Essential Cookies
These cookies are necessary for the platform to function properly. They enable you to log in, navigate between pages, and access secure areas. These cannot be disabled without affecting core functionality.
Analytics and Performance
We use analytics tools to measure website traffic, understand which features are most valuable, and identify areas for improvement. This data is anonymized and helps us make informed decisions about platform development.
Managing Cookie Preferences
Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some platform features. You can adjust your preferences at any time through your browser or account settings.
Data Security Measures
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or destruction.
Technical Safeguards
- Encrypted data transmission using industry-standard SSL/TLS protocols
- Secure password storage with modern hashing algorithms
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
Your Role in Security
Choose a strong, unique password for your account and never share it with others. Log out after using shared devices, and notify us immediately if you suspect unauthorized access to your account.
While we take extensive precautions, no system is completely secure. We continuously update our security practices to address emerging threats and protect your information.
Your Privacy Rights
You have control over your personal information and how it's used on our platform.
Access and Correction
You can view and update most of your personal information directly through your account settings. For data not accessible through your account, contact us at contact@nucleusx.com and we'll provide the information within 30 days.
Data Portability
You can request a copy of your data in a portable format. This includes your profile information, course history, and submitted work.
Account Deletion
You may request deletion of your account and associated data at any time. We'll process your request within 30 days, though we may retain certain information for legal compliance, dispute resolution, or fraud prevention.
Opt-Out Options
Manage your communication preferences in account settings to control promotional emails. Note that essential service notifications about your active courses will still be sent to ensure you don't miss important updates.
Children's Privacy
Our platform is designed for learners aged 16 and older. We do not knowingly collect information from children under 16 without parental consent.
If we discover we've inadvertently collected data from someone under 16, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.
For learners between 16 and 18, we encourage parental involvement in educational decisions and account management.
Policy Updates and Changes
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.
Notification of Changes
When we make significant changes, we'll notify you via email and display a notice on the platform before the changes take effect. Minor updates may be posted without direct notification, so we encourage you to review this policy periodically.
Continued Use
Your continued use of Nucleusx after policy changes indicates your acceptance of the updated terms. If you disagree with the changes, you may close your account before they take effect.
The date at the top of this policy indicates when it was last revised. Previous versions are available upon request for your reference.
